Refund Policy

Our commitment to fair and transparent refund procedures

1. General Refund Policy

At CS Gaming Hub, we strive to provide high-quality content and services to our users. We understand that there may be instances where a refund is warranted, and we have established this Refund Policy to outline the circumstances under which refunds may be issued for purchases made on our platform.

This Refund Policy was last updated on April 20, 2024.

1.1 Scope of Policy

This Refund Policy applies to all purchases made through the CS Gaming Hub website, including but not limited to:

  • Premium content subscriptions
  • Digital guides and reports
  • Online courses and educational materials
  • Consultation services
  • Other digital products or services offered by CS Gaming Hub

1.2 Eligibility for Refunds

We assess each refund request on a case-by-case basis, taking into consideration various factors including the nature of the product or service, the time elapsed since purchase, and the reason for the refund request. Our goal is to ensure a fair and consistent approach to all refund requests while maintaining the integrity of our services.

2. Refund Conditions

2.1 Premium Content Subscriptions

For monthly subscription plans:

  • Full refund available within 14 days of initial subscription if you have not accessed more than 25% of the premium content
  • No partial refunds for partial months of service
  • You may cancel your subscription at any time, and you will continue to have access to the premium content until the end of your current billing period

For annual subscription plans:

  • Full refund available within 30 days of initial subscription if you have not accessed more than 25% of the premium content
  • Prorated refunds may be considered for annual subscriptions after the 30-day period, at our discretion

2.2 Digital Guides and Reports

  • Full refund available within 14 days of purchase if you have not downloaded or accessed the digital content
  • Once a digital guide or report has been downloaded or accessed, refunds are generally not available unless the content is found to be materially defective

2.3 Online Courses and Educational Materials

  • Full refund available within 14 days of purchase if you have completed less than 25% of the course
  • No refunds available after 14 days or if more than 25% of the course has been completed
  • For courses with a money-back guarantee, please refer to the specific terms outlined in the course description

2.4 Consultation Services

  • Full refund available if cancellation is made at least 48 hours before the scheduled consultation
  • 50% refund if cancellation is made between 24-48 hours before the scheduled consultation
  • No refund for cancellations made less than 24 hours before the scheduled consultation
  • If we need to cancel a consultation, you will receive a full refund or have the option to reschedule

3. Refund Process

3.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at refunds@csgaminghub.com or through our Contact Form
  2. Include the following information in your request:
    • Your full name and email address associated with the purchase
    • Order number or transaction ID (if available)
    • Date of purchase
    • Product or service purchased
    • Reason for the refund request
  3. Our team will review your request and respond within 3 business days

3.2 Processing Time

If your refund request is approved:

  • Refunds will be processed within 5-10 business days from the date of approval
  • The refund will be issued using the same payment method used for the original purchase
  • Depending on your payment provider, it may take additional time for the refunded amount to appear in your account

3.3 Documentation

We may request additional information or documentation to process your refund request, such as:

  • Proof of purchase
  • Documentation of technical issues or defects (if applicable)
  • Other relevant information to support your refund request

4. Exceptions to the Refund Policy

4.1 Non-Refundable Items

The following purchases are generally non-refundable:

  • Products or services clearly marked as "non-refundable" at the time of purchase
  • Digital content that has been fully downloaded, accessed, or consumed
  • Personalized or custom-created content that was prepared specifically for you
  • Products or services where you have violated our Terms and Conditions

4.2 Special Circumstances

We recognize that exceptional circumstances may arise. In cases of:

  • Technical issues that prevent access to purchased content
  • Duplicate charges or billing errors
  • Unauthorized purchases
  • Material misrepresentation of products or services

Please contact our customer support team as soon as possible, and we will work with you to resolve the issue, which may include issuing a refund outside our standard policy.

4.3 Promotional Discounts and Free Trials

  • Purchases made with promotional discounts are subject to the same refund policy as regular purchases
  • Free trial subscriptions that convert to paid subscriptions can be canceled during the trial period without charge
  • Once a free trial converts to a paid subscription, our standard subscription refund policy applies

5. Disputed Charges and Chargebacks

5.1 Disputed Charges

If you find a charge from CS Gaming Hub that you believe is incorrect, please contact our customer support team before disputing the charge with your payment provider. We are committed to resolving billing issues quickly and fairly.

5.2 Chargebacks

If you initiate a chargeback with your payment provider instead of contacting us for a refund, we reserve the right to:

  • Suspend or terminate your account
  • Deny future refund requests
  • Take other actions as outlined in our Terms and Conditions

Chargebacks should only be used as a last resort after you have attempted to resolve the issue directly with us.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site following the posting of revised Refund Policy means that you accept and agree to the changes. We encourage you to check this page periodically for any updates.

7. Contact Information

If you have any questions about our Refund Policy, please contact us at:

CS Gaming Hub
Studio 40b Sophia Station
Brownfurt SG18 0HL
United Kingdom

Email: refunds@csgaminghub.com
Phone: +445202939966

Or use our Contact Form with the subject "Refund Query"